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8
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7
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7.5
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8
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8
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5
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8
8
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8
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8
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8
Do Your Customers Love You?
A simple customer feedback tool that surveys your customers, measures satisfaction and identifies those that are unhappy.
A Survey Tool Built for Measuring Customer Satisfaction
Survey Your Customers
Create your own questions or choose from a list of questions which are already in use by others in your industry. Send simple, personalized surveys that get industry high response rates of 60%.
Measure and Track Customer Satisfaction
Keep track of customer satisfaction by monitoring changes from one survey period to the next. See if what you are doing is improving satisfaction or having a negative impact.
Identify Unhappy Customers
By using past scores and industry data, we identify your 'at risk' customers and send you an immediate email notification so you can proactively address their concerns.
Get Testimonials, Display and Share Them
Generate testimonials from your customers, display them using our testimonial widget and have them instantly shared across LinkedIn, Facebook and Twitter.
Benchmark Against Your Industry
See how your company stacks up against others in your industry. Benchmark your performance so you stay above your competition.
Seamless Integration With Your CRM
Connect and sync customers from Salesforce, ConnectWise, and Autotask. It takes minutes to get setup.
Compare us to SurveyMonkey and SurveyGizmoHow we are different →
Helping companies improve customer satisfaction all over the world.
327008Survey's responded to since launch.
“Client Heartbeat gives us valuable insights into how our customers really feel about our services.”
