User Driven Growth
Our philosophy behind building software is simple. Focus only on what the user wants and needs and nothing more.
Though officially founded in 2012 by Gordon Tan, the idea behind Client Heartbeat has been in use internally at Gordon's own managed support provider (MSP) since 2009. As an MSP owner, Gordon needed a way to consistently monitor his customer's satisfaction, without having to manually send out surveys and organise the results. It was out of this need, and the lack of existing tools that Client Heartbeat was born.
Since 2009 Client Heartbeat has evolved into a tool built specifically for customer satisfaction monitoring, by a team who cares about beautiful and usable software.
Meet The Team
Gordon Tan - Founder
Having programmed since the age of 12 and having grown two multi-million dollar small businesses himself, Gordon now has the vision of combining beautifully simple software with business intelligence to simplify the lives of small business owners.
Harpreet Singh - Founder & CEO
Harpreet is passionate about designing beautiful customer experiences. Prior to joining Client Heartbeat, Harpreet worked as a strategy consultant at Doblin, part of Monitor Deloitte, after completing his MBA from the Kellogg School of Management. Harpreet now aims to help customers measure satisfaction in an elegant yet actionable way.
Ross Beard - Marketing Manager
Ross Beard focuses on using his online and offline marketing experience to generate scalable customer acquisition strategies. He has a big passion for search, social and content marketing.
Saxon Fletcher - Lead Designer
Saxon is an experienced product designer, spending the last few years helping Australian startups build beautiful products. Saxon previously co-founded an agile web development company.
David Lumley - Lead Engineer
David's a software engineer with extensive experience in high availability and high traffic web applications that handle millions of users. He's also passionate about usable interfaces and open source.