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Hi John

Please submit your satisfaction scores. Our Heartbeat program is designed to allow us to monitor and improve the level of service we provide to our clients.

This is how your scores will be interpreted

  • 1 — Very Poor
  • 5 — Average
  • 7 — Satisfied
  • 10 — Impressed

How happy are you with the speed & efficiency at which we are able to respond to your requests?

How happy are you with our attention to detail and thoroughness?

How happy are you with how collaborative and proactive we are in the way that we work with your organisation?

How happy are you with the extent to which we help you learn and provide recommendations that are in the best interest of your organisation?



  1. Branded Survey

    Upload your logo and choose a company color to be used throughout the emails and survey.

  2. Custom Questions

    Use our customer satisfaction survey template, or create your own by adding your own questions.

  3. Previously Scored

    Your customers can see how they previously scored each question, giving you more accurate trends.

  4. Customer Sentiment

    Find out how likely your customers are to refer you on to others.