1. Create Your Survey

Create your own questions, or choose from a list of questions which are already in use by others in your Industry. This allows you to benchmark your scores against theirs.

Customization

Design a survey that fits your brand by choosing colors, uploading your logo and customizing all emails.

Periodic Surveys

Setup your survey once, then let us do the hard work of following up with your customers and reminding you when your next survey is due.

create your own survey
create your own survey

2. Collect Results

Log in to your company dashboard to view current and past results for each of your customers or company as a whole.

At Risk Customer Alerts

We identify unhappy customers using past scores and industry data, tag them as ‘at risk’ and alert you via email.

Company & Customer trends

View your current and past scores to see how you are progressing over time. Each of your customers has their own results page.

3. Take Action

We give you the tools you need to identify unhappy customers and improve customer satisfaction within your business.

Company Report

Hand out a printable report to the rest of the team and make sure everyone in your company shares the same customer focused goals.

Industry Benchmarks

See how you're performing against the industry top performers and identify areas of your business that need improvement.

create your own survey
grow your business

4. Grow Your Business

We'll automatically collect testimonials which you or your customers can then share online.

Impress Prospects

Link from your website to your public testimonial page or use our website widget. Choose to make testimonials public or private.

Attract New Customers

We'll allow your customers to easily share their testimonials to colleagues and friends on Linkedin, Facebook, or Twitter.

Create Your First Survey For Free Try Live Dashboard

Your customer service manager will love Client Heartbeat - here's why:

  • High Response Rates. Our customers get on average 60% survey response rates!
  • Testimonial Widget. Easily display positive testimonials on your website.
  • Customer Alerts. Get notified when a customer is at risk.
  • Industry Data. Benchmark your performance against others in your industry.
Multiple Users

Invite your staff to use the system.

CRM Integrations

Sync your contacts from a variety of CRM products.

Small Business Friendly

Fully automated so you save time and get the info you need.

Automatic Follow Ups

Send automated email reminders to your clients.

21 Day Free Trial

Trial Client Heartbeat for 21 days, for free.

Responsive Surveys

Surveys work just as well in browser or on mobile.

Recommended Questions

Let us suggest the most popular questions for your industry.

Company & Customer Trends

See your clients scores over time.

Industry Awards

Win industry awards and get your business a point of differentiation.

Contact Grouping

Group contacts for better understanding.

Staff Report

Circulate information easily to your team.

Activity Feed

At a glance easily see your latest updates.

Quick Filter

Instantly find the information you need.

Comments & Testimonials

Let us automatically gather these for you.

Social Sharing

Allow your clients to share positive feedback to their friends & colleagues.

Automatic Reminders

Let us remind you when you need to send surveys.

Sign up now and try our customer satisfaction tool free for 21 days. No contract and no commitment!

21 Day Free Trial